Other Considerations
Refund Procedure: Once we receive the returned product and confirm everything is in order, we’ll process your refund. It will be based on the original payment method and completed within 45 days. Refunds will be issued under the billing name provided, either electronically or by cheque/demand draft/pay order after we receive valid KYC and any necessary documents. If you don’t see your refund in your account after the processing time, please reach out to us for further assistance.
Online Services and Subscriptions purchased from “Inertia” may be refunded only if cancelled within 4 days of the date of the transaction. Digital products, software, license/key or electronic key/Licenses (Activation via key, or code sent on email or for direct delivery email, or domain name) Once it’s processed it cannot be returned, cancelled, or refunded.
Note: Due to their nature, vouchers, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We cannot be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using vouchers, cryptocurrencies, tokens or digital assets will not be refunded.
Note: If a client’s actions are found to violate applicable laws or Terms of Services, any payments made will not be refunded.
“Date of the transaction,” for this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by “Inertia” in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all.
Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance.
Please see below for refund terms applicable to such products:
PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS:
PRODUCTS NOT AVAILABLE FOR REFUNDS:
The purpose of the refund is for customers to try and understand whether the services provided by “Inertia” suit their needs. In any way, “Inertia” will not tolerate abusive usage of refunds (i.e., refunding the same services multiple times and (or) repetitively purchasing and asking for a refund for services purchased in bulk, etc.). “Inertia” remains a right to unilaterally decline the request for a refund if any of the signs related to the abusage of the refunds occur.
PRODUCTS WITH SPECIAL REFUND TERMS
New Domain Name Registrations: Refundable if cancelled and processed well within four (4) days (96 hours) of registration.
Domain Name Transfers: Refundable only if the transfer is unsuccessful.
The following ccTLD registries DO NOT permit refunds upon cancellation:
REFUNDS FOR SPECIAL DEALS
From time to time, “INERTIA” offers special deals and promotions such as a free domain when buying a 12/24/48 months hosting plan. Keeping in mind that there are different conditions for domain refunds, “Inertia” retains the right to cancel the refund in full or for the domain you received for free price. In such a case, you can keep using a domain name for the remaining billing period term.
PAYMENT METHODS WITH SPECIAL REFUND TERMS:
Please note that all payment processors have different policies and requirements for refunds and some payment methods are not eligible for a refund under any circumstance.
Products purchased using these payment methods cannot be refunded to the original payment source in such cases only a refund to the “Inertia” Credit Balance is possible for these payment methods.
REFUNDS TO BALANCE
We provide refunds to the original funding source. But if you would like to use funds to purchase another “Inertia” service instantly, you can select a refund to your “Inertia” Credit Balance. Please note that once a refund to the “Inertia” Credit Balance is initiated for a selected invoice, it becomes irrevocable and cannot be refunded to a different source.
REFUNDS FROM BALANCE
Over-funded balance for “Add Funds” orders can be refunded within 30 days of the payment that resulted in the over-funding. on a case-to-case basis.
CHARGEBACKS
If at any time, we record a decline, chargeback, reversal, payment dispute, risk of payment fraud or other rejection of a charge of any payable fees on your “Inertia” account (“Chargeback”), this will be considered as a breach of your payment obligations hereunder, therefore you agree that “Inertia” may pursue all available lawful remedies to obtain payment, including but not limited to, immediate termination, without notice to you, of your “Inertia” account and any domain names or “Inertia” services registered or renewed on your behalf (“Services”). In addition, this will also result in disabling the option to “check out” with a credit card for your “Inertia” account to limit the risk of payment fraud.
In the event a Chargeback is performed, your “Inertia” account may be blocked without the option to re-purchase or re-use it, and any data contained in such a “Inertia” account, including any certain content, features, or capacity of your “Inertia” account may be subject to cancellation and loss of data.
Your use of the “Inertia” Services and the ability to checkout using a credit card will not resume until you:
verify the payment method used for the disputed transaction, either by providing proof of the payment; or
a simple censored photo of the credit card, with uncovered first 6 (six) and last 4 (four) digits.
Pay any applicable fees in full, including any fees and expenses incurred by “Inertia” and/or any third-party services for each Chargeback received (including fees for “Inertia” Services provided before the Chargeback, handling, processing, charges, and fees incurred by the payment processor).
Cases related to criminal fraud chargebacks or obvious payment fraud (i.e. cases where compromised credit card details were used to make purchases) will result in permanent service termination without any option to recover.
If you have any questions or concerns regarding a payment made to “Inertia”, we encourage you to first contact our Customer Support team before filing a Chargeback or reversal of payment, to prevent the “Inertia” Services from being cancelled and your “Inertia” account being blocked, and to avoid the filing of an unwarranted or erroneous Chargeback, which may result in your being liable for its applicable fees, in addition to re-payment of all the fees applicable to the “Inertia” Services purchased (and charged-back) by you.
We reserve our right to dispute any Chargeback received, including by providing the relevant credit card company or financial institution with any information and documentation proving that the User responsible for such Chargeback did authorize the transaction and make use of the Services rendered thereafter.
Right to Reclaim, Resell, and Remain Non-Arbitrable: If your processed orders remain unpaid 90 days after the expiry date or payment due date (whichever comes first), and payment is not received despite subsequent reminders and notices, the associated goods and services including but not limited to intellectual property or digital assets will be reclaimed and will subsequently become assets of “Inertia.” We reserve the right to reclaim and resell these assets or services, and this matter shall remain Non-Arbitrable.